Customer Service

Customer Focused Quality

PPG Industries is dedicated to a Total Quality philosophy of doing business. This commitment, throughout our organization, means doing a job right the first time and continually improving the way we provide goods and services to our customers. It is embodied in:

• Customer service dedicated to silica products
• Total quality processes in place at every PPG silicas facility worldwide
• QS-9000 Quality Management System certification at our all of our manufacturing and business facilities
• Qualified, dedicated technical and applications support
• World-class research and development facilities

A World of Difference

At the heart of PPG innovation is our Monroeville Technical Center. Ideally located near the PPG corporate office in Pittsburgh, PA, as well as our coating and resins, glass and fiberglass research centers, the Technical Center affords our team access to an unprecedented wealth of scientific knowledge. That knowledge, in conjunction with state-of-the-art analytical facilities, a special pilot plant extrusion facility, and world class teleconferencing access and information dissemination, gives PPG a decided edge in the research and marketing of precipitated silica.

Technological superiority notwithstanding, perhaps the single most important factor separating PPG from other manufacturers is our uncompromising commitment to serve each customer as if they were our only customer. To that end, we have established a customer-focused team that constantly monitors the ever-changing needs for precipitated silicas. This dedicated, multi-national and multi-lingual group of science, engineering, marketing and customer service professionals is uniquely qualified to best address your changing markets and identify silica solutions to fit your production needs.
The team constantly monitors every step of your production process to ensure a timely, if not proactive, response to any change in production. In this way, we help ensure continuous, seamless operation from supplier to manufacturer to end product.

There is a world of difference in suppliers of battery grade silicas, a difference quickly demonstrated when you see how PPG provides silica solutions to its most important customer in the world: you.

Our dedication to producing constantly improving grades of precipitated silicas, as well as our commitment to personal service from an ever-growing number of locations, makes PPG the ideal silica choice for any company's global operations.