How much will eBilling cost me?
eBilling is FREE to all customers.
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Is eBilling secure?
Yes; eBilling uses the most secure encryption available and requires Internet browsers that utilize 128-bit encryption, secure sockets. You can be confident that your confidential information is secure!
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Will PPG Auto Glass have access to my bank account and remove payments?
NO. PPG Auto Glass has no knowledge or access to a customer’s banking information. Payments through eBilling are setup to be initiated only from you, our customer, through Electronic Funds Transfer (E.F.T.) to PPG’s bank in Pittsburgh. The eBilling customer will need to submit these E.F.T. types of payments identical to writing a paper check per payment, as they do now.
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When can I start on eBilling?
The enrollment and setup process requires two weeks to put you on the system. You can be up and running on the15th or the last business day of the month after enrolling. The enrollment process will include preparing your account for eBilling such as applying unapplied receipts, handling outstanding deducts, and identifying an eBilling Admin person as a point of contact.
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What is an eBilling Admin expected to do?
An eBilling Admin will be the customer point of contact on eBilling, helping to enroll your company in the new system. This person could be the individual in charge of your payables. They will need to supply disbursement account information for payments through eBilling and will have the independence and control to set up as many access IDs to your account as fits your business needs.
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I have 5 locations and I think only 2 could be on eBilling. Is it possible to convert just 2 out of the 5 locations?
Not at this time; the goal of eBilling and the work flow process is to maximize the efficiencies in the invoice presentment and payment process. The system is unable to differentiate between multiple accounts assigned to customers, thus all will need to be setup on eBilling.
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If I am on eBilling, can I also send checks once in a while for payment?
No; all customer payments are channeled through eBilling. By having two different processes, you might create more work than converting to a single process.
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What do I do if I have a question on how to use the application?
There are 2 options for getting help with eBilling. You can use the Contact Us feature available within the eBilling Help screen of the application to send your question to a PPG Auto Glass eBilling representative. Or, you can use the toll free number, 877-412-4341, to contact the eBilling helpdesk. This helpdesk will be staffed from 8:00 a.m. to 6:00 p.m. EST, Monday through Friday.
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If I buy truckloads from PPG Auto Glass, would I also see the truckload invoices through eBilling?
Yes, but only after April 2002. The PPG Auto Glass branch business and PPG Industries truckload business are actually two different companies. At this point, PPG Auto Glass has been an early adopter of this new system and will be available January, 2002. PPG Industries truckload business will be able to present eBilling to their customers by April 2002.
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What happens if my line of credit is denied due to temporary cash flow issues? Will I loose the opportunity to use eBilling?
No; you will continue to have access to eBilling. Payments will have to be processed daily versus previously existing terms.
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Can I use eBilling to see my statement and invoices but not for the payment part of the application?
No. eBilling is an integrated system that performs the whole cycle. Paying by check would still create cash application issues, preparing a tear tab for payment, mailing out a check with its associated costs. eBilling eliminates all these costs to make it more simple and convenient for you to pay.
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Will I continue to receive paper statements and paper invoices?
With eBilling, you will have access to this information in an electronic form on the eBilling web site. From there, you have the option to printing your statements and invoices. Separate invoices and statement will no longer be sent by mail.
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Once on eBilling, how far back will I see my invoices?
At time of switching to eBilling, only open items on your account at that time will appear on the eBilling site. Closed paid invoices will not appear. For those open invoices that do appear online, line item detail will exist only for invoices having dates from September 20, 2001 forward. Invoices prior to that will not have invoice detail on eBilling, thus you should refer to your hard copy.
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Can I charge certain invoices to my credit card?
EBilling is not capable of accepting charge card payments at this time.
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How can I take advantage of my early pay discount and dispute an invoice?
You will need to create two "disputes" for the invoice; file one dispute against the line item amount in question. File a second dispute against the invoice total amount reflecting your taking the discount percentage against the invoice amount less the first dispute.
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When are payments processed?
Payments are processed after 5:00 p.m. EST, Monday through Friday. Since banks are closed on the weekend, payments are not processed at that time. However, you can schedule payments at any time of the day and any day of the week for processing during normal business hours.
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How can I learn how to use eBilling?
There is a downloadable eBilling tutorial on www.ppgautoglass.com available to customers and sales force for training purposes. Questions on eBilling can be filtered through the eBilling helpdesk at the toll free number, 877-412-4341. Dedicated eBilling analysts will be available to answer application and data questions from 8:00 a.m. to 6:00 p.m. EST, Monday through Friday.
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Do I create my own password for eBilling?
Yes; Upon enrollment you will be issued a general password for login to the eBilling web site and prompted to change your password to a personal choice.
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How do I sign up for eBilling?
Contact your local PPG Auto Glass sales representative or call the toll free number: 877-412-4341 (option 3) to begin the enrollment process.
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